Refund policy

Shipping:
Goods are shipped daily from our Sydney Warehouse.

 

Returns & Refunds:
Once your order is shipped you cannot swap or replace items in your order. If you change your mind on your order, notify info@minbie.com.au as soon as possible.

Once an order unit is shipped we cannot accept returns of items to our inventory, even if they are fully packaged and sealed. This is to comply with health and safety for baby teats, bottles and pacifiers. Returned products will be marked as unsellable before being automatically destroyed as they may pose a health or safety risk to our associates or the next customer who purchases it. Once your order is shipped it is non-refundable. If we discover that an item you have ordered is out of stock your order will be cancelled and refunded and you will be notified.

Once shipped, your order will have a tracking number. Please contact info@minbie.com.au if you do not receive this. The customer (you) assumes all risk from the time that the Minbie products you have ordered are given to the deliverer or freight agent for shipping, posting or forwarding. You need to take responsibility for providing the correct address for your order and proper access for the delivery of your order; for following the tracking and contacting the deliverer or freight agent if your order has not been delivered so that you will receive or collect your order.

Replacing faulty Minbie products:
Every care has been taken through manufacture and the multiple checking of each Minbie teat to ensure the quality of the product; and they comply with the EU, US and Canadian safety requirements. The Industrial Designers of the Minbie teat have many years of experience in the infant feeding area. Should you find a faulty teat, or other Minbie product, please contact info@minbie.com.au within 14 days of receiving your purchase to discuss the problem. The product will be replaced providing that it is deemed that it has not been tampered with or damaged through incorrect use.

Conditions of Using the Minbie products:
The instructions that come with the Minbie packs contain important information for your child’s safety and health, as well as the directions for correctly using Minbie and how to prevent leaks. Read the instructions before using Minbie products. (The instructions are also on the Minbie website https://minbie.com/faq/ ). I-Sip Trading Pty Ltd cannot guarantee that your baby will feed from the Minbie teat or benefit from the use of the Minbie teat. Please contact info@minbie.com.au if you have any questions.