Shipping, Returns & Refunds

Shipping 

FREE SHIPPING OVER $55 Australia  Wide

Australia – Ship from Sydney - Australia Post. If orders are placed before 12 pm on a business day Eastern Standard Time (Melbourne, Sydney time) your order will be dispatched the same day.

Expected delivery time from shipment day:

Australia Post tracked- NSW, VIC, QLD (2-4 business days), SA, NT, WA (2-5 business days)

Express Post - NSW, VIC, QLD (1-2 business day), SA, NT, WA (1-3 business days)

Enter your address in the checkout after adding your goods to cart to calculate exact shipping costs to your door.

Enter your address in the checkout after adding your goods to the cart to calculate exact shipping costs to your door.

(Please note that delivery time is sometimes affected by adverse weather condition. Unfortunately, Minbie cannot guarantee delivery within the normal time frame when this happens. The shipping charges on orders that are not delivered on time as a result of this delay will not be refunded)

Returns & Refunds

 

If you have an issue with the product or believe it is faulty, please contact our customer service staff for assistance. info@minbie.com.au

Items shipped from Minbie, can be returned within 30 days of receipt of shipment. Returns must be returned unused in their original condition with the factory seal and packaging intact. If your return is not a result of a Minbie error original shipping fees will not be refunded. 

 

We provide you with a return shipping address, and you pay for the return postage using the carrier of your choice.

 

Returns label/satchel: (We provide this for some regions) the return has to be done within seven days after receiving the label or satchel this method incur shipping charges. 

(All refunds are processed minus the outgoing shipping and processing restocking fees. This amount may vary depending on the Item returned and method used and the reason for returning the product.)

 

 

In compliance with health and safety guidelines for baby teats, bottles, and pacifiers we do not accept opened returns. Any used or opened returned products are marked as unsellable and is automatically destroyed. If you have an issue with the product or believe it is faulty, please contact our customer service staff.

 

Once shipped, your order will have a tracking number. Please contact info@minbie.com.au if you do not receive this. The customer (you) assumes all risk from the time that the Minbie products you have ordered are given to the deliverer or freight agent for shipping, posting or forwarding. You need to take responsibility for providing the correct address for your order and proper access for the delivery of your order; for following the tracking and contacting the deliverer or freight agent if your order has not been delivered so that you receive or collect your order.

Replacing faulty Minbie products: The product will be replaced providing it is deemed not to have been tampered with or damaged through incorrect use. Every care has been taken with manufacturing in addition to doing multiple checks of each Minbie teat to ensure the highest quality of the product; and that they comply with the EU, US and Canadian safety requirements. The Industrial Designers of the Minbie teat have many years of experience in the infant feeding area. Should you find a faulty teat, or other Minbie product, please contact info@minbie.com.au within 14 days of receiving your purchase to discuss the problem. 

 

Conditions of Using the Minbie products

 

The instructions that come with the Minbie packs contain important information for your child’s safety and health, as well as the directions for correctly using Minbie and how to prevent leaks. Instructions should be read before using Minbie products. (The instructions are also on the Minbie website https://minbie.com/faq/ ). I-Sip Trading Pty Ltd cannot guarantee that your baby will feed from the Minbie teat or benefit from the use of the Minbie teat. Please contact info@minbie.com.au if you have any questions.